Hyatt Named to the 2014 Fortune “100 Best Companies to Work For®” in America List

January 16, 2014

Commitment to caring for associates and guests earns Hyatt its first-ever placement on prestigious list

With a corporate culture characterized by deep care for colleagues and guests, and a new approach to innovation that taps into the individual passion for hospitality among its associates, Hyatt Hotels Corporation (NYSE: H) announced today that its U.S. subsidiary, Hyatt Corporation, has been named to the FORTUNE “100 Best Companies to Work For®” list in America.

The recognition marks Hyatt’s inaugural appearance on the list and comes after the company has spent more than 18 months investing in an effort to evolve the guest and associate experience.

“Hyatt is an incredible family where sincerity is at the core of how we seek to collaborate with each other, and this is why Hyatt has always been a great place to work,” said Rakesh Sarna, group president – Americas for Hyatt. “Now, we are evolving our efforts by focusing on how we connect with our guests and colleagues at a deeper emotional level. We want to further elevate the personal potential of our hotel employees and their passion for hospitality.“

After two years of research that revealed consumers view the hotel industry as “one size fits all,” Hyatt began re-examining its business to create a distinctive experience based on individual preferences. In order to deliver that experience to associates and create a more meaningful career experience, Hyatt is taking steps to transform its operations to unlock individual innovation within each employee, which includes:

  • Real-time innovation – Cross-functional teams at hotels are encouraged to find creative solutions to issues facing hotel guests and the workplace by understanding guests’ deeper needs, creating ideas that target those needs and quickly prototyping and testing the ideas. These teams work with guests and colleagues to gather real-time feedback on the prototypes and then continue to iterate to find a solution.
  • Associate training – Hyatt has revamped and energized its training approach and has implemented a new series that helps to dig deeper into what its colleagues and guests need. The training, which is based on a model from the Institute of Design at Stanford, emphasizes listening deeply to understand the emotion and the real need behind what people say.
  • Operational implementation – Because innovation is happening in real-time at Hyatt hotels, employees can be proud to see their creative problem-solving efforts immediately make an impact on the hotel experience. The most creative teams whose ideas have the biggest impact are also honored with Hyatt’s CEO’s Award for Innovation, which will mark its second annual celebration later this year.

A Career at Hyatt

The FORTUNE survey found that Hyatt earned its first-ever placement because of its collaborative environment, career growth opportunities for employees and strong familial culture. Hyatt employees indicated that they are proud of the work they do and how they can make a difference in the lives of guests.

In order to maintain this people-focused culture, Hyatt hotels actively seek out, hire and retain the most talented, diverse, upbeat people and offer numerous opportunities for personal and professional growth. In addition, Hyatt is extremely fortunate to have long-tenured associates at all levels of the company who deliver an exceptional guest experience every day.

“Regardless of title, we place a great emphasis on human care. We are all in the business of taking care of people, and our culture is one where it is second nature for colleagues to treat one another with the same level of care and attention shown to our guests,” continued Sarna.

In addition to a caring, emotionally connected culture, Hyatt offers benefits for hotel employees inspired by the hospitality it shows to guests, including:

  • Complimentary and discounted stays at Hyatt hotels around the world
  • Free or subsidized meals during work hours served in associate dining rooms
  • A wide variety of wellness programs and fitness activities, like Zumba classes and kickboxing, at each hotel to help employees and their families stay healthy
  • Flexible work schedules
  • Competitive wage and benefits package with paid holidays and vacation

Hyatt’s placement on the closely watched FORTUNE ranking is in addition to a growing list of workplace awards received in the past 12 months, including a Top 50 Best Places to Work in 2014 by Glassdoor and the 2013 Gallup Great Workplace Award for success in creating an engaged workplace culture for the second consecutive year. Additionally, The Wall Street Journal, BusinessWeek, Chicago Tribune and Experience.com have named Hyatt as a desired employer for recent graduates and young professionals. AARP has named Hyatt as a top employer for older Americans, and CareerBliss recently named Hyatt the happiest hotel company. Hyatt has also been recognized for diversity hiring efforts by the Human Rights Campaign and the National Association for the Advancement of Colored People (NAACP).

For more information or to explore open positions at Hyatt hotels and offices around the world, please visit http://hyatt.jobs.

Methodology

To pick the 100 Best Companies to Work For, Fortune partners with the Great Place to Work Institute to conduct the most extensive employee survey in corporate America; 257 firms participated in this year’s survey. More than 252,000 employees at those companies were surveyed by the institute, a global research and consulting firm operating in 45 countries around the world. Two-thirds of a company’s score is based on the results of the institute’s Trust Index survey, which is sent to a random sample of employees from each company. The survey asks questions related to their attitudes about management’s credibility, job satisfaction, and camaraderie. The other third is based on responses to the institute’s Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring practices, methods of internal communication, training, recognition programs, and diversity efforts. After evaluations are completed, if news about a company comes to light that may significantly damage employees’ faith in management, we may exclude it from the list.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The Company’s subsidiaries manage, franchise, own and develop hotels and resorts under the Hyatt®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, Hyatt House®, Hyatt ZilaraTM, and Hyatt ZivaTM brand names and have locations on six continents. Hyatt Residential Group, Inc., a Hyatt Hotels Corporation subsidiary, develops, operates, markets or licenses Hyatt ResidencesTM and Hyatt Residence ClubTM. As of September 30, 2013, the Company’s worldwide portfolio consisted of 535 properties in 47 countries. For more information, please visit www.hyatt.com.

“From FORTUNE Magazine, February 3, 2014 © Time Inc. FORTUNE ‘100 Best Companies to Work For®’ is a registered trademark of Time Inc. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Hyatt.”

Hyatt Honored as One of the Top 50 Best Places to Work in 2014 by Glassdoor in Annual Employees’ Choice Awards

December 11, 2013

Voluntary employee reviews show high marks for Hyatt’s workplace environment, culture and commitment to fostering success

Hyatt has been honored as one of the Top 50 Best Places to Work in 2014 by Glassdoor in its sixth annual Glassdoor Employees’ Choice Award. Glassdoor, a jobs and careers community website, compiles the annual award by relying solely on the input of employees, who voluntarily elect to provide feedback on their job, work environment and company through Glassdoor’s anonymous online company review survey.

“At Hyatt, the satisfaction and well-being of our associates is fundamental to the success of our business, because they are the ones who care for our guests each and every day,” said Robb Webb, Chief Human Resources Officer, Hyatt Hotels Corporation. “We’re proud that these colleagues continue to demonstrate their appreciation for our strong workplace environment and the values, diversity and culture that define us as a global company.”

The Glassdoor Awards symbolize employees’ support for how their employers operate, drive culture and foster success. Companies on the list tend to see high marks for career advancement opportunities, clear company vision and a sense of respect among colleagues. The survey includes both quantitative and qualitative questions to capture a genuine and authentic look at what it’s like to work at particular jobs and companies. It asks employees to rate their satisfaction with the company overall, and key workplace factors like career opportunities, compensations and benefits, work/life balance, senior management, as well as culture and values.

“Glassdoor is working to create greater workplace transparency and is committed to helping people find jobs they love,” said Glassdoor CEO & Co-founder Robert Hohman. “Through the Employees’ Choice Awards, we aim to highlight those employers that excel in keeping employees satisfied and engaged.”

The 50 Best Places to Work are determined using company reviews shared by U.S. based employees who elected to participate in the survey between November 14, 2012 and November 12, 2013. To be considered for the Best Places to Work list, a company must have at least 1,000 or more employees and have received at least 50 approved company reviews during the window of eligibility.  The final list is compiled based on Glassdoor’s proprietary algorithm, and takes into account quantity, quality and consistency of reviews.

The complete list of Glassdoor’s Top 50 Best Places to Work is available at www.glassdoor.com.

Hyatt’s Record as a Preferred Employer

Hyatt continues to receive a variety of national distinctions for its workplace environment, including being named to the list of Top 50 Best Places to Work in 2013 by Glassdoor.com’s Employees’ Choice Awards and receiving the 2013 Gallup Great Workplace Award for success in creating an engaged workplace culture for the second consecutive year. Additionally, The Wall Street Journal, BusinessWeek, Chicago Tribune and Experience.com have named Hyatt as a desired employer for recent graduates and young professionals. AARP has named Hyatt as a top employer for older Americans, and CareerBliss recently named Hyatt the happiest hotel company.

Hyatt is continually recognized as a leader in promoting and nurturing a diverse workforce. The company has been honored by numerous respected third-party organizations, including the Human Rights Campaign, Diversity MBA magazine, Hispanic Network magazine, Hispanic Business magazine and the NAACP, for its programs supporting women, LGBT, Hispanic and African-American associates.

Hyatt is currently seeking to fill approximately 900 open positions in the U.S., Canada, and the Caribbean, including many in the Chicago area. All opportunities are available at http://hyatt.jobs, and more information about careers at Hyatt is available at https://www.facebook.com/hyattcareers and https://twitter.com/hyattcareers.

A Career at Hyatt

Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over its more than 50-year history. Hyatt’s mission is to provide authentic hospitality by making a difference in the lives of the people it touches every day.

Hyatt actively seeks out, hires and retains the most talented, competent, upbeat people and offers numerous opportunities for personal and professional growth.

The benefits of a career at Hyatt can include:

  • Competitive wage and benefits packages
  • Free or subsidized meals and free stays at Hyatt hotels across the world
  • Wide variety of healthcare options to help associates and their families stay healthy

The term “Hyatt” as used in this release is used for convenience to refer to Hyatt Hotels Corporation or one or more of its affiliates.

About Glassdoor

Glassdoor is the world’s most transparent career community that is changing the way people find jobs and companies recruit top talent. Founded in 2007, Glassdoor offers members the latest job listings, as well as access to proprietary user-generated content including company-specific salary reports, ratings and reviews, CEO approval ratings, interview questions and reviews, office photos and more. Members also have the ability to see Inside Connections™ at particular companies via their Facebook network. In addition, thousands of employers are using Glassdoor’s Talent Solutions to support their recruiting and employment branding efforts. Glassdoor is backed by Benchmark Capital, Sutter Hill Ventures, Battery Ventures, DAG Ventures, Dragoneer Investment Group and Tiger Global. Glassdoor’s mobile app is available on iOS and Android platforms. More information about Glassdoor can be found on the Glassdoor Blog, Glassdoor Talent Solutions Blog and by following the company on Twitter, Facebook, Google+ and LinkedIn.

Glassdoor.com is a registered trademark of Glassdoor, Inc.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The Company’s subsidiaries manage, franchise, own and develop hotels and resorts under the Hyatt®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, Hyatt House®, Hyatt ZilaraTM, and Hyatt ZivaTM brand names and have locations on six continents. Hyatt Residential Group, Inc., a Hyatt Hotels Corporation subsidiary, develops, operates, markets or licenses Hyatt ResidencesTM and Hyatt Residence ClubTM. As of September 30, 2013, the Company’s worldwide portfolio consisted of 535 properties in 47 countries. For more information, please visit www.hyatt.com.

Hyatt President and CEO Recognizes Outstanding Chicagoland Associates at Annual Stockholders Meeting

CHICAGO (June 10, 2013) At Hyatt Hotels Corporation’s annual stockholders meeting today at The Hyatt Lodge at McDonald’s Campus, President and Chief Executive Officer Mark Hoplamazian recognized more than 40 Chicagoland colleagues for their years of exceptional service to the company and its guests.

The acknowledged associates, who have worked at Hyatt’s Chicagoland hotels, on average for 15 years, have collectively provided Hyatt guests with more than 680 years of service. Rich Kusak, bell captain at Hyatt Regency O’Hare and one of the individuals honored, is a charter member of the hotel team, having served guests at the iconic atrium hotel since its doors opened 42 years ago.

“Our people are Hyatt’s most important asset and the key to our success,” said Hoplamazian, who asked his Chicago area colleagues to rise for a round of applause. “Throughout their many years of service, these 44 individuals are representative of so many members of our Hyatt family. They truly embody our culture and demonstrate a unique passion for their work that keeps our guests returning year after year. They demonstrate care for one another and care for our guests every day. On behalf of the entire company, I want to thank our colleagues for being a part of the Hyatt family, for making Hyatt hotels great places to stay, and for making Hyatt a great place to work.”

Hyatt is committed to providing its associates with an outstanding workplace experience, which is why so many spend their careers at Hyatt. The average tenure of the more than 40,000 Hyatt hotel associates in the U.S. is more than ten years, while the average tenure of Hyatt housekeepers is more than 12 years.

Ghulahussain “Hussein” Karim, a restaurant server at Hyatt Regency Chicago who recently marked his 27th anniversary with the company, said of the recognition, “Hyatt has provided me with the opportunity to grow through the years and helped me become the person I am today. I have been able to support my family and help my children attend better schools. My two sons graduated from college. One is a stockbroker and runs his own business, and the other is a financial analyst. Their successes would not have been possible without all the help and support of my Hyatt family. Thank you from the bottom of my heart.”

The full list of Hyatt Chicagoland area colleagues recognized today include:

Hyatt Regency Chicago

  • Alice Arthur, 10 years
  • Reka Barczi, 8 years
  • Paulette Bonaparte, 9 years
  • Karie Catrambone, 3 years
  • Mila Esleta, 10 years
  • Manuel Estrada, 18 years
  • Eduardo Jimenez, 8 years
  • Ghulamhussain Karim, 27 years
  • Roosevelt Moncure, 29 years
  • Eli Moore, 25 years
  • Victor Rivera, 15 years

Hyatt Regency McCormick Place

  • Christina Gumuls, 18 years
  • Maketh Mabior, 11 years
  • Raphael Mareno, 16 years
  • Paula Statum-Davis, 11 years

Hyatt Place Chicago/Lombard/Oak Brook

  • Conchita Guerra, 15 years

Hyatt Place Chicago/Itasca

  • Yolanda Pozos, 14 years

Park Hyatt Chicago

  • Hasija Cisija, 12 years
  • Komlan Koba (Koba), 9 years
  • Humberto Ramos, 13 years
  • Antonio Williams, 8 years

Hyatt Regency O’Hare

  • Laurel Burleson, 3 years
  • Maria Delgado, 27 years
  • Peggy Halminiak, 41 years
  • Rich Kusak, 42 years
  • Eric Sampson, 1 year
  • Marvin Styles, 13 years

The Hyatt Lodge at McDonald’s Campus

  • Lou Adams, 14 years
  • Adrian Barrios, 14 years
  • Richard Brandon, 23 years
  • Angelo Brimmer, 14 years
  • Maria Griese, 23 years
  • Omar Gutierrez, 3 years
  • Daria Kapinos, 6 years
  • John Lounibos, 5 years
  • Lisa Mariano, 28 years
  • Cheryl Raydl, 21 years
  • Bernan Redovan, 21 years
  • Ruben Rivera, 16 years
  • Danielle Robinson, 5 years
  • Martha Salas, 17 years
  • Amanda Sewell, 28 years
  • Jimmy Viscomi, 3 years
  • Mary Ann Viscomi, 25 years

To read Hyatt associate stories, click here.